So Stinking Irritating!!!
We tried to purchase a pair of sunglasses from Sun Glass Hut in Fashion Place Mall. He ran the card and brought it back to us, then proceeded to help 2 other customers while the card was running, not paying any attention to it. After a couple minutes he came back and asked for the card again because there was a problem with their machine and needed to run it again. So he ran it again, but then had to call. After 10 or so minutes said that the card was denied (probably because he tried charging us 3 times). We told him that we thought he charged us for them. He said that he would talk to his manager and if they had we could call and talk to her to get it fixed. So we left and checked the account when we got home. The money was sitting in pending.
We called the Credit Union to find out what we needed to do, and they said that someone from Sun Glass Hut would need to fax over a letter stating that we hadn't received the purchase and that their machine was having problems.
We called Sun Glass Hut and talked to the manager. She said that they didn't have a fax machine or any letter head, so all it would be is a plain piece of paper with her signature and her writing. So she would have to send it by mail, and by the time they received the letter, they would have already released the money back to us. We told her that this was ridiculous. He was too busy worrying about helping other people, instead of telling them just a minute, that he messed up the transaction. Now we have to be without the money for a whole week. She told us that we just needed to focus on fixing the problem. So we needed to contact the Credit Union and find out if that letter would work, or not. So we said okay and hung up.
So dumb... By the time she wrote the letter got it in the mail, and the Credit Union received it, it would be 3 days after they had already released the money. It's really irritating, there wouldn't be a problem if their employees knew what they were doing, and helped one customer at a time. She had attitude and talked to us like we were stupid for calling her and bugging her about it. She never offered to do anything to make it right. We will NEVER go back there again.
Also the same glasses that we were going to buy there, are $20.00 cheaper on the Internet and it's free shipping.
So if you don't have to... Don't buy anything from the Sun Glass Hut in Fashion Place Mall!
We called the Credit Union to find out what we needed to do, and they said that someone from Sun Glass Hut would need to fax over a letter stating that we hadn't received the purchase and that their machine was having problems.
We called Sun Glass Hut and talked to the manager. She said that they didn't have a fax machine or any letter head, so all it would be is a plain piece of paper with her signature and her writing. So she would have to send it by mail, and by the time they received the letter, they would have already released the money back to us. We told her that this was ridiculous. He was too busy worrying about helping other people, instead of telling them just a minute, that he messed up the transaction. Now we have to be without the money for a whole week. She told us that we just needed to focus on fixing the problem. So we needed to contact the Credit Union and find out if that letter would work, or not. So we said okay and hung up.
So dumb... By the time she wrote the letter got it in the mail, and the Credit Union received it, it would be 3 days after they had already released the money. It's really irritating, there wouldn't be a problem if their employees knew what they were doing, and helped one customer at a time. She had attitude and talked to us like we were stupid for calling her and bugging her about it. She never offered to do anything to make it right. We will NEVER go back there again.
Also the same glasses that we were going to buy there, are $20.00 cheaper on the Internet and it's free shipping.
So if you don't have to... Don't buy anything from the Sun Glass Hut in Fashion Place Mall!
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